Strong discovery, good presentation, "this looks great" - and then nothing. Lingering deals die, and nobody ever asked for the business.
The prospect said all the right things and then the deal just sat there. Nobody asked for the business - or when they did, it was a soft "so... what are you thinking?", which isn’t a close, it’s an invitation to defer. This isn’t about being pushy. It’s about a structured approach to moving deals from interested to decided. Without one, deals linger - and lingering deals die.
If your top rep closes in 60 days and average reps take 120 (or never close), that’s a closing-infrastructure gap, not a talent gap. Here’s the test that makes it real: pull every deal that was in Proposal or Negotiation exactly 60 days ago. How many are closed-won today? How many are still sitting there? How many quietly disappeared? That ratio is how much revenue your team lets die from inertia. Then listen to how reps end calls: top reps set the decision expectation early and make a direct ask. Average reps send the proposal and wait. That’s not closing. That’s hoping.
First, direct revenue - deals that die from inertia while a competitor with a closing framework reached the decision point first. Second, capacity: if your cycle should run 60-90 days but averages 120-150, you’ve cut throughput in half. A rep who should work 40 opportunities a year works 20, each dragging on twice as long. For a four-person team, that’s the output of two. You’re paying for four, producing like two.
Closing is infrastructure, not charisma. Build the steps that carry a deal across the line on a schedule, instead of waiting for the prospect to volunteer.
Pull every deal currently in Proposal or Negotiation. For each, answer two questions: is there a next meeting on the calendar, and has the rep made a direct ask for the business? If the answer to either is no, that deal is drifting - and drifting deals don’t close. Have your reps schedule a Decision Meeting for every one of them this week.